Delivery / Return

Delivery of your package

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. The standard shipping method is Colissimo with tracking and drop-off with signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include packaging, handling and postage costs. They can contain a fixed part and a variable part depending on the price or weight of your order. Your package will be dispatched at your own risk, but special care is taken to protect fragile products. Packages are oversized and protected.

Return of your package

You shall, without undue delay and in any event no later than fourteen (14) days after communication of your decision to withdraw from this Agreement, return the goods to : Lot les chênes verts. This time limit is deemed to have been respected if you return the goods before the expiry of the fourteen (14) day period.

You will have to pay the direct costs of returning the property. The product must be returned according to our instructions and include all the accessories delivered. Your responsibility is engaged only with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the correct operation of this product. In other words, you have the possibility of testing the product but your responsibility may be engaged if you carry out manipulations other than those necessary.

The products are packed in accordance with the transport standards in force, in order to guarantee maximum protection for the products during delivery. You must respect the same standards when returning products. As such, you are invited to return the product that does not suit you in its original packaging and in good condition, suitable for its re-marketing.